Refund policy
30-Day Happiness Guarantee
At Aderiyike, we stand by the quality of our products, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Eligibility Criteria
To be eligible for a return, please ensure that your item meets the following criteria:
- Condition: The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
- Proof of Purchase: You'll need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, simply reach out to us at info@aderiyike.co.uk. If your return is accepted, we will provide you with clear instructions on where and how to send your package. Please note that postage costs will be incurred, and we recommend using recorded delivery for added security.
Note: Items sent back without prior return approval will not be accepted.
Damages, Issues and Missing Items
Please inspect your order as soon as it arrives and contact us promptly if you discover any issue, including:
A damaged item
A defective item
An incorrect item
A missing item from your order
Please email [info@aderiyike.co.uk] with your order number and, where applicable, photographs of the item, packaging and contents received.
We will investigate the matter and, where appropriate, arrange a replacement or another appropriate remedy in accordance with our policy and your statutory rights.
For missing items, please refer to our Missing Items & Replacement Policy below.
Missing items and Replacement policy
If your order has been delivered but one or more items listed on your order confirmation are missing from the package, please contact us as soon as possible, and preferably within 48 hours of delivery, at info@aderiyike.co.uk
To allow us to investigate the issue, please provide your order number and, where possible, photographs of the packaging and the contents received. We may also request additional information where necessary to assist with our investigation with the delivery provider.
Where we establish that an item was omitted from your order, Aderiyike will arrange for the missing item(s) to be sent to you as a replacement.
If you are temporarily unable to receive a replacement, for example because you are away from the delivery address, we may hold the replacement item(s) securely until an agreed date when you are available to receive them.
Replacement items are provided to fulfil the original order and are not treated as a new purchase or a product return.
Where a replacement has been offered and is reasonably available, we will work with the customer to arrange a suitable delivery date. Any replacement will be subject to the availability of the relevant product.
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Should you wish to exchange an item, the quickest way is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days without a justification. Ensure your item meets the eligibility criteria mentioned earlier.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method within 10 business days. Keep in mind that the processing time may vary for your bank or credit card company.
If more than 15 business days have passed since the approval of your return, please contact us at info@aderiyike.co.uk.
We appreciate your trust in Aderiyike, and our team is here to make your shopping experience exceptional.