Return & Refund Policy
30-Day Happiness Guarantee
At Aderiyike, we stand by the quality of our products, and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
Eligibility Criteria
To be eligible for a return, please ensure that your item meets the following criteria:
- Condition: The item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
- Proof of Purchase: You'll need to provide the receipt or proof of purchase.
How to Initiate a Return
To start a return, simply reach out to us at info@aderiyike.co.uk. If your return is accepted, we will provide you with clear instructions on where and how to send your package. Please note that postage costs will be incurred, and we recommend using recorded delivery for added security.
Note: Items sent back without prior return approval will not be accepted.
Damages and Issues
Inspect your order upon receipt and contact us immediately if you encounter any issues such as defects, damages, or if you receive the wrong item. Email us at info@aderiyike.co.uk with your order number and a photo of the item’s condition. We handle these cases on a case-by-case basis, working towards a satisfactory solution.
Exceptions
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Should you wish to exchange an item, the quickest way is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days without a justification. Ensure your item meets the eligibility criteria mentioned earlier.
Refunds
Upon receiving and inspecting your return, we will notify you of the approval status. If approved, you will be automatically refunded via your original payment method within 10 business days. Keep in mind that the processing time may vary for your bank or credit card company.
If more than 15 business days have passed since the approval of your return, please contact us at info@aderiyike.co.uk.
We appreciate your trust in Aderiyike, and our team is here to make your shopping experience exceptional.